When you call or message Tankfarm with a propane question, there’s a good chance you’ll end up speaking with Dan, one of the friendly and knowledgeable people who make our customer service what it is. Since joining Tankfarm in early 2024, Dan has become the go-to resource for homeowners who want clear answers, fast help, and the peace of mind that their propane system is in great hands.

At Tankfarm, we believe in real people delivering real service—because propane may power your home, but trust powers everything we do.

The Human Side of a Tech-Driven Company

Tankfarm’s technology sets us apart. Our advanced tank monitors automatically alert us when your propane level hits 30 percent—long before you need to worry about running out. But behind every smart sensor and automated refill ticket, there’s a real person keeping the system running smoothly.

That’s where Dan comes in.
He leads our Monitor Department, ensuring every connected tank across New England and beyond communicates properly with our system. When a monitor needs troubleshooting or a homeowner has a question about how the readings work, Dan is on it.

“My goal is simple,” Dan says. “I make sure customers never have to stress about when their next fill is coming. Our tech handles the alerts, and I handle the people.”

This blend of innovation and humanity is what makes Tankfarm the Maverick of the propane industry—pioneering smarter systems while staying grounded in real-world reliability.

A Day in the Life of Tankfarm’s Customer Champion

A typical day for Dan starts early. He checks in on overnight monitor alerts, ensuring all signals are functioning and drivers have what they need to make timely deliveries. By mid-morning, he’s fielding calls and emails from customers across our service area.

Some are brand-new to Tankfarm and want to understand how the system works. Others are longtime customers who just want reassurance that everything’s running perfectly before winter hits. Dan answers every question with the same patience and care.

“A lot of people come to us because they’re tired of guessing their propane level or dealing with surprise delivery fees,” he explains. “I love walking them through how we do things differently—transparent pricing, clear communication, and zero surprises.”

That reliability is more than a company value—it’s a promise. Tankfarm’s logistics team, service technicians, and customer support staff all operate with the same goal: keeping homeowners warm and worry-free.

Why Real Customer Service Still Matters

In an era of chatbots and hold music, good customer service can feel rare. Tankfarm was built to change that. We combine technology that prevents emergencies with humans who actually care—a simple formula that makes all the difference when the temperature drops.

Homeowners who work with Dan often mention his kindness and responsiveness.
He’s not just solving problems; he’s building relationships.

One customer in Bristol recently wrote, “Dan made sure our monitor issue was resolved before the first freeze. I’ve never had a propane company follow up so quickly.” That kind of feedback reinforces why we do what we do.

Tankfarm’s mission has always been to make propane simple, transparent, and affordable. But it’s our people who turn that mission into reality.

The Technology That Keeps You Ahead of Winter

Dan’s work wouldn’t be possible without the innovative tools that make Tankfarm stand out. Our smart propane monitors automatically generate a delivery ticket when your tank hits 30 percent. That means you never have to call for service—unless you just want to say hi to Dan.

If a driver is already nearby, your tank may even get topped off sooner for maximum efficiency. For homeowners, this means fewer surprises, lower bills, and the peace of mind that someone’s always watching out for your tank—especially in those unpredictable New England winters.

Real People, Real Results

Dan’s success story reflects a bigger truth about Tankfarm: every innovation starts with people who care deeply about doing the job right.

We don’t just deliver propane.
We deliver trust, convenience, and comfort that lasts all winter long.

“If I can take one worry off someone’s list,” Dan says, “then I’ve done my job.”

Meet the Team That Keeps the Heat On

Dan is just one of the many faces behind Tankfarm’s mission to bring modern energy to every household. Whether you’re new to propane or thinking about switching from heating oil, our team is here to make the process simple, affordable, and safe.

When you choose Tankfarm, you get:

• Transparent pricing with no hidden fees
• Smart tank monitoring and automatic deliveries
• Local technicians who understand your community
• Friendly service from real people like Dan

We believe that great service should feel personal—even when powered by cutting-edge technology.

Ready to Experience the Tankfarm Difference?

If you’re a homeowner looking for a propane partner that puts you first, Tankfarm is here to help. Call us or visit our website to learn more – because when winter hits New England, you shouldn’t have to think twice about staying warm.
Dan and the rest of the Tankfarm team have you covered—season after season.