Frequently Asked Questions

What is Tankfarm propane?
Tankfarm is a propane distribution company that is laser focused on the residential propane market and delivers a seamless customer experience.
Who is Tankfarm?
Tankfarm is a new kind of propane distribution company that builds software and applications that connect propane customers with suppliers in an easy, intuitive, transparent way.
What are the sizes of propane tanks?
There are many propane tank sizes that can be used depending on location and usage. An important first understanding is that propane tanks primarily are described by the capacity in gallons - if you were going to fill that tank with water. For instance, a 500-gallon tank would hold 500 gallons of water. But propane is not water and a propane tank cannot be filled to 100% of its capacity because of its ability to expand and contract. As a result, and safety measure, propane tanks should only be filled to 80% of its capacity. So, a 500-gallon tank will hold 400 gallons of propane. This filling to 80% capacity rule is consistent no matter what size of propane tank.
Here is a guide to Tankfarm's tanks:
250lb or 200 gallons
when full
Dimensions: 98" long and 30" in diameter.
Uses: Supplemental heating or 2 home appliances including water heaters, generators, and pool heaters. A 250 gallon propane tank holds 200 gallons of propane when full.
325/330lbs and 260 gallons
when full
Dimensions: 114 inches long and 30 inches high.
Uses: The least common for residential homes. The are primarily used in a residential setting in a medium sized home in an average climate.
420lb propane tank or 336 gallons
when full
Dimensions: 4'6" in height and 30" in diameter.
Uses: 1-2 residential appliances. Commonly used for a hot water heater or space heater alone, or with another small appliance like a dryer or cooktop. Commercial uses include dry cleaning, temporary heating, commercial cooking, and heating smaller spaces.
500lbs or 400 gallons
when full
Dimensions: 120 inches long and 38 inches in height
Uses: Primarily used for home heating or homes with 2-3 propane appliances such as supplemental or space heaters, hot water heaters, and generators. Commercial applications include heating, temporary heating, cooking, and a variety of agricultural applications.
1,000lb tank or 800 gallons
when full
Dimensions: 190 inches long and 41" in diameter.
Uses: Home heating for larger square footage homes or homes with all appliances running on propane. Large commercial appliances and heating, fleet and transportation refueling. A 1000 gallon propane tank holds 800 gallons when full.
Who owns Tankfarm?
Tankfarm is primarily owned by its employees, but also has a great group of private investors too.
Is Tankfarm legit?
Tankfarm is an endorsed benefit program to over 1m union households, has an A+ rating with the Better Business Bureau and is a Delaware Public Benefit Corporation. Tankfarm also belongs to the National Propane Gas Association, as well at 14 state propane gas associations. We are too legit to quit.
How does Tankfarm work?
Tankfarm builds software and applications that improve the customer experience for residential propane consumers, who haven’t had the option to work with suppliers that prioritize transparency, ease-of-use, and tech enabled customer service.
How much should I expect to save as a member of Tankfarm?
Savings varies by how much you use and if you own your tank, but our average member saves between $300-500 a year.
I own my own tank. Can I still use Tankfarm?
Absolutely. We have thousands of members who own their own tanks.
Who does my deliveries and service?
You’ll receive your deliveries from one of our accredited fulfillment partners, and Tankfarm will bill you directly using a credit card or ACH connection to a bank account.
Who do I pay?
When a delivery is made, you’ll be automatically billed on your credit card or bank account by Tankfarm. *

* A handful of Tankfarm suppliers bill our customers directly. If you have questions regarding billing, please contact our Membership Support team at membership@tankfarm.io.
Does it cost anything to join Tankfarm?
Tankfarm is a no-fee program. As long as you are on automatic delivery, the only thing you pay for is propane.
How are your prices so much lower?
Tankfarm buys millions of gallons of propane each year. That gives us the negotiating leverage to offer you better pricing and better terms.
How does price work?
Your price is determined on your annual usage. It is also indexed to the wholesale price of propane, which means your price will move up and down with the market. It is hands down the best pricing system available to residential consumers in our opinion.
Do I have to sign a long-term agreement?
No. Our members stay with Tankfarm because they want to not because they’re forced to.
I’m leasing tanks from my dealer now. Can I join Tankfarm?
Yes, our accredited fulfillment partner will simply move your existing dealers tank out of the way, and replace it with one of their tanks. They will then provide a safety check to make sure your gas system is safe and secure.
How do I sign up?
To join Tankfarm, you can get started here.

Contact

1-855-976-4141

Monday - Friday
8 AM - 8 PM EST

support@tankfarm.io